By providing us with personal data, and reading this policy you are aware of how we are using your personal data for the purposes mentioned. If you would like to change the way we are able to contact you, you can simply email us with your account details and your request.
You have the following rights under the UK data protection law. These rights include:
(i) Right to Access your Personal Data
You can request a copy of the information we hold about you. There is no charge for this. You can do this via our online form or by completing this Subject access request PDF form. You can also write to: SAR Officer, Severn Trent Water, 2 St John’s Street, Coventry, CV1 2LZ
Email us: customerSAR@severntrent.co.uk
Our process of compiling a subject access request does not include a review of any ongoing issues, and does not form part of Severn Trent Water complaints process. Telephone calls to and from Severn Trent Water are recorded for training and quality monitoring purposes only, and only transcripts of calls will be provided.
Severn Trent Water is not covered by the Freedom of Information Act 2000. (This legislation provides access to public information held by public authorities such as government departments, local authorities, and the NHS.)
(ii) Right to Rectification
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.
If you do, we will take reasonable steps to check its accuracy and correct it.
(iii) Right to Object
You can request that your personal data is not processed for specific purposes such as direct marketing.
We’re keen to promote efficient water use and we may send you offers or make you aware of products that help with this. Also, from time to time we may tell you about other offers we think may interest you.
We may do this, or we may share your information with carefully selected partners who offer services or products that we think you may be interested in. Every time we contact you about such offers we will give you the opportunity not to hear about anymore.
If you don’t want to receive such offers at all, please let us know – you can email or call us on 03457 500 500.
(iv) Right to be Informed
You can ask for details of how we process your personal data, as covered by this Privacy Notice
(v) Right of Erasure
You can request the deletion or removal of personal data where there is no reason for its continued processing. This right is also known as the “Right to be Forgotten”
(vi) Right to Restrict Processing
You can request that no further processing of the personal data we have previously collected occurs.
Please be aware that there may be circumstances when we are unable to complete your request , most likely because we could not provide you with water, waste water or billing services. If this is ever the case, we will inform you of the reason and provide details of how you can register a complaint with the Information Commissioners Office if you believe we have got this wrong.
Automated decision making and profiling – please note we do not currently conduct any automated decision making, including profiling, as defined by UK Data Protection laws.