Our use of cookies

Explaining cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our website.

Most web browsers allow some control of cookies through the settings. You can find out how to see which cookies are being used and how to manage them on the All About Cookies website.

How to change your cookie preferences

You can use our cookie preferences centre to choose which cookies you’d like to accept and which you want to turn off. You can change these preferences at any time.

How we use cookies

We may collect technical data about the type of web browser and computer operating system you use, and the pages you visit and interact with.

This information does not identify you as an individual. It is only used for tracking site use so we can learn from and improve your experience on our site.

We may also place a cookie on your hard drive that will help us to identify you when you return to the site. This will allow us to tailor content to your personal preferences and account  status.

If you do not wish to use cookies you can disable them in your web browser settings, and remove them from your computer when you clear browser history data.

Essential Cookies

Analytics Cookies

Survey Cookies

Targeting Cookies

How your visit to the website will be affected if you turn off cookies

You won’t see much of a difference in your general browsing of the site, however when you log in to your account, your experience will be affected.

The cookies are used to help provide accurate and tailored information about your account, bills, payments and other aspects of account management.

Turning off cookies will mean that you may encounter problems when trying to make payments and carry out other tasks.

Third party cookies

Throughout our website we have integrated social media share buttons from third party websites such as Facebook and Twitter.

Pages with this embedded content may present cookies from these websites over which Severn Trent Water has no control.

You should check the relevant third party website for more information about how these cookies are controlled. We do not pass any data collected onto third parties.