Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of cookies through the settings. You can find out how to see which cookies are being used and how to manage them on the All About Cookies website.
You can use our cookie preferences centre to choose which cookies you’d like to accept and which you want to turn off. You can change these preferences at any time.
We may collect technical data about the type of web browser and computer operating system you use, and the pages you visit and interact with.
This information does not identify you as an individual. It is only used for tracking site use so we can learn from and improve your experience on our site.
We may also place a cookie on your hard drive that will help us to identify you when you return to the site. This will allow us to tailor content to your personal preferences and account status.
You won’t see much of a difference in your general browsing of the site, however when you log in to your account, your experience will be affected.
The cookies are used to help provide accurate and tailored information about your account, bills, payments and other aspects of account management.
Turning off cookies will mean that you may encounter problems when trying to make payments and carry out other tasks.
Throughout our website we have integrated social media share buttons from third party websites such as Facebook and Twitter.
Pages with this embedded content may present cookies from these websites over which Severn Trent Water has no control.
You should check the relevant third party website for more information about how these cookies are controlled. We do not pass any data collected onto third parties.